How It Works - Patwadi

Your shipment, step by step

Step 1

Book your slot

Use the route checker on patwadi.com to select your corridor, item type, and preferred collection date. Pick your time window — morning, afternoon, evening, or night. Pay via Razorpay to confirm your slot instantly.

You will receive a booking confirmation with your unique tracking code. That is all you need.

Route checker on patwadi.com Instant booking reference UPI, cards, net banking

Step 2

Pack your items

Pack securely in a carton, bag, or suitcase. Fragile items must be declared at booking and bubble-wrapped before handoff. Label clearly with the recipient's name, phone number, and city. We add a Patwadi tracking label at collection.

Declare fragile items at booking Label with recipient details Tracking label added at pickup

Step 3

We collect and verify

Our last-mile agent arrives within your selected window and performs a verified handoff — every parcel is logged with a code and photo at collection. You receive a collection confirmation immediately. From there, your parcel moves through our 4-step custody chain.

You → Last-mile agent → Line-haul transit → Destination agent → Recipient

Verified at every handoff. Code and photo confirmation at each of the four custody transfers. Nobody handles your parcel without a logged record.

Collection receipt issued Verified handoff 4-step custody chain

Step 4

Track your shipment

Use your booking reference on patwadi.com/track to see exactly where your parcel is. Automatic milestone notifications keep you updated throughout.

Collected — picked up and logged by our agent

In transit — moving through the corridor to destination

Arrived — at destination agent, ready for collection

Live tracking on patwadi.com Automatic milestone notifications

Step 5

Collect at destination

Once your parcel arrives, you receive an "Arrived" notification with the agent's contact and address. No rush — your parcel is held securely for up to 7 days at no extra charge. Collect at your convenience.

Doorstep delivery is available on select business routes. Contact us at booking to confirm availability for your corridor.

Hold up to 7 days · no extra charge Agent contact shared on arrival Doorstep available on select routes

Frequently asked questions

Use the route checker on patwadi.com to select your corridor, item type, and preferred collection date. Pick your time window, then pay via Razorpay (UPI, cards, net banking) to confirm your slot. You will receive a booking confirmation and tracking code immediately.

Website bookings proceed through WhatsApp — no app account needed to book. To track your parcel in real time and receive milestone notifications, download the Patwadi app. Creating an account takes under a minute.

The following are strictly prohibited:

Dangerous goods — flammables, explosives, fireworks, compressed gas cylinders
Weapons and ammunition — firearms, airguns, knives, blades, tasers
Hazardous chemicals — acids, corrosives, pesticides, bleach, solvents
Lithium batteries — loose above 100Wh; power banks above 20,000mAh
Narcotics and controlled substances
Liquids — oils, perfumes, beverages unless hermetically sealed and declared
Perishables — fresh food, dairy, anything needing refrigeration
Live animals or plants
Cash, gold, jewellery and high-value negotiable instruments
Original legal documents — passports, property deeds, wills
Fragile items without declaration — undeclared damage is not covered

When in doubt, contact us before booking.

Item type	Max dimensions (L x W x H)	Max weight
Carton / semester box	60 x 45 x 40 cm	20 kg
Large suitcase / trolley	75 x 50 x 30 cm	25 kg
Duffel / sports bag	65 x 35 x 35 cm	20 kg
Trek / gear bag	80 x 40 x 30 cm	18 kg

Cycles, mattresses, and oversized items require a custom quote. Contact us before booking.

Payment is collected at booking via Razorpay — UPI (GPay, PhonePe, Paytm), credit or debit cards, and net banking are all supported. Payment must be completed to confirm your slot. We do not accept cash, COD, or Buy Now Pay Later. You will receive a payment receipt immediately.

Book at least 48 hours before your preferred collection date. During peak periods — semester end in May and November, festival windows — book 3–5 days in advance. Same-day slots are subject to capacity on your corridor and are not guaranteed.

Our standard service is agent-hold at destination — your parcel arrives at our local agent and you collect within 7 days at your convenience. The agent's address and contact are sent with your "Arrived" notification.

Doorstep delivery is available on select business routes. Confirm at booking for your corridor.

Contact us within 48 hours of the scheduled delivery date with your booking reference, photos of any damage, and a brief description of contents and value. We investigate all claims within 3 business days. Because every handoff is logged, we can trace exactly where an issue occurred. Damage to undeclared fragile items is not covered.

Before pickup is initiated — free cancellation, full refund.
After pickup is initiated (agent en route or parcel collected but not yet dispatched) — a partial reverse delivery charge applies. Contact us with your booking reference for the amount applicable to your corridor.
Once dispatched to transit — no cancellations accepted. The shipment will proceed to destination.

To cancel or reschedule, contact us immediately with your booking reference.

Enter your booking reference on patwadi.com/track. You will see your parcel's current status and location. Automatic notifications are sent at each milestone: Collected, In Transit, and Arrived. If you have a question between updates, contact our support team.

How Patwadi Works

Your shipment, step by step

Dispatch times by corridor

Frequently asked questions

Ready to send something?