Patwadi Logistics LLP · Effective date: upon operator approval in-app · Version 1.0 (Pilot)
This agreement governs the relationship between Patwadi Logistics LLP ("Patwadi") and you, as an approved operator (Last-Mile Partner or Linehaul Conductor) on the Patwadi network. By completing the in-app agreement acceptance, you confirm you have read and agree to these terms.
This agreement applies to all operators approved on the Patwadi platform, including:
Where a specific clause applies to only one operator type, it is labelled accordingly. All other clauses apply to both.
Your acceptance of this agreement is recorded in the Patwadi database at the moment you complete the in-app agreement screen. The timestamp of acceptance (operator_agreement_accepted_at) is stored against your operator profile and cannot be modified after the fact. This constitutes a valid digital acceptance under the Information Technology Act, 2000.
Operators on the Patwadi network are independent service providers, not employees, agents, or partners of Patwadi Logistics LLP.
You are engaged as an independent contractor. Nothing in this agreement creates, or is intended to create, a relationship of employer-employee, principal-agent, partnership, or joint venture between you and Patwadi Logistics LLP.
As an independent contractor, you are responsible for:
Patwadi does not deduct TDS at source except where required by applicable law for payments made to contractors above the threshold prescribed under Section 194C of the Income Tax Act.
Patwadi does not require exclusivity. You may work with other platforms or carry out other economic activities, provided doing so does not create a conflict of interest and does not compromise your custody obligations while parcels are in your care.
You may not, while active on a Patwadi trip, carry parcels for any third party outside the Patwadi booking record.
Activation on the Patwadi platform is conditional on satisfactory completion of Know Your Operator (KYO) verification, which includes:
You warrant that all information submitted during verification is accurate and complete. You must inform Patwadi within 7 days of any change to your identity documents, banking details, or contact information. False or incomplete KYC is grounds for immediate suspension and forfeiture of any outstanding settlement amounts.
Your activation on the Patwadi network is tied to a specific role and one or more assigned corridors. You may not act outside these assignments without written approval from Patwadi.
As an LMP, your responsibilities include:
As a Linehaul Conductor, your responsibilities include:
Linehaul conductors operate on confirmed trip records. You may not commence a trip without an active trip record in the app.
Your active corridors are recorded in the Patwadi system under your operator profile. You will only receive parcel assignments for corridors in your approved list.
To add, change, or remove a corridor, contact Patwadi admin via the support channel. Corridor changes take effect after admin approval — not upon request.
Operating on an unapproved corridor will result in the trip being flagged, the booking being reassigned, and potential suspension of your account.
The Patwadi custody chain is the operational and legal backbone of every shipment. Your custody duties are non-negotiable and apply to every parcel, without exception.
Every parcel on the Patwadi network moves through four verified handoff points:
Each step requires a unique 4-digit code entered in the app and a photograph uploaded at the point of handoff. A handoff is not complete until both elements are confirmed in the system. The confirmed timestamp and photograph constitute an immutable custody record.
You have the right — and the obligation — to refuse a handoff when: the parcel visibly contains a prohibited item; the packaging is severely compromised; the code provided does not match the in-app code; or you have reasonable grounds to believe the parcel contains hazardous material.
In all refusal cases, report the incident to Patwadi admin via WhatsApp immediately, before leaving the location.
Where a delivery attempt fails, make a second attempt within the window communicated by Patwadi admin. After two failed attempts, the parcel enters a storage hold of up to 7 days. You are responsible for maintaining the parcel in safe, dry, secure conditions during the hold. If the recipient does not collect within 7 days, the parcel is returned to sender. Return trip compensation is payable per the rate schedule.
Operators represent Patwadi in every interaction with senders and recipients. Conduct that damages Patwadi's reputation or harms customers is grounds for immediate suspension.
Customer personal data (names, addresses, phone numbers) is provided solely to complete your assigned delivery. You must not use it for any other purpose, contact customers outside the current booking, share it with third parties, or retain it after delivery.
Violations may constitute an offence under the Digital Personal Data Protection Act, 2023 and the IT Act, 2000, in addition to being grounds for immediate termination.
For Linehaul Conductors: parcels must be stored in a designated, secure area during transit, not mixed with personal baggage or unsecured cargo, not accessible to passengers during transit, and protected from extreme temperature, moisture, or rough handling. Any loss or damage from unsafe storage during linehaul transit is your liability.
Operators are paid per completed delivery leg on a weekly settlement cycle. Rates, deductions, and settlement mechanics are set out below.
Your earnings per completed trip leg are calculated based on the rate schedule communicated at onboarding. Rates may include:
Settlement is processed weekly, covering all completed delivery legs from Monday to Sunday of the prior week. Payment is initiated every Monday and reaches your registered bank account or UPI handle within 24 to 48 hours depending on your bank.
A completed leg means: the full custody chain for that leg has been verified in the app (code + photo at both ends), and no dispute has been raised. Legs under active dispute are held until resolved.
Patwadi may deduct amounts from your settlement for: confirmed loss or damage during your leg where custody evidence does not establish third-party liability; incomplete handoff records resulting in a customer dispute; prohibited item handling; or fraudulent cash collection from customers.
All deductions are communicated in writing before being applied. You have 48 hours to raise a dispute. Deductions are capped at two settlement periods.
Patwadi may revise the rate schedule at any time, with at least 7 days' notice via WhatsApp and in-app notification. Continuing to accept bookings after the effective date of a rate change constitutes acceptance. If you do not agree to the new rates, you may terminate before the effective date.
Patwadi may suspend or terminate an operator account for conduct that compromises the safety, integrity, or reliability of the network.
Your account may be suspended immediately, without prior notice, for: opening a parcel; accepting payment from a customer outside the Patwadi payment system; carrying a parcel on an unrecorded booking; providing false or fabricated custody photographs or codes; sharing app credentials; confirmed abusive behaviour toward a customer; operating on an unapproved corridor; or confirmed false KYC documents.
For matters not listed as immediate grounds — repeated lateness, incomplete app records, multiple disputed legs — Patwadi will notify you of the issue and give you 7 days to respond before a suspension decision is made.
A suspended operator may appeal within 7 days of suspension notice. Include the grounds for appeal and any supporting evidence. Patwadi will respond within 7 business days. Reinstatement is at Patwadi's sole discretion. During suspension, no new bookings are assigned, but settlement for completed pre-suspension legs proceeds on the normal cycle.
Either party may terminate this agreement at any time by giving 7 days' written notice. Patwadi may terminate without notice for the grounds listed under immediate suspension above.
Upon termination: no new bookings will be assigned; any parcels in active custody must be handed over to the next operator or returned to Patwadi admin; outstanding settlement for completed verified legs will be paid on the next settlement cycle after termination, less any deductions.
Liability between Patwadi and operators is limited to the custody leg and the conditions described below.
You are responsible for the safe custody of any parcel from the point you accept the handoff code to the point the next party in the chain accepts it. If a parcel is lost or damaged during your leg and the custody evidence does not establish that the cause arose outside your control, you may be liable for the declared value of the parcel, subject to the caps in the Patwadi Shipping Policy.
Patwadi's liability to you is limited to payment of amounts due under the rate schedule for verified completed legs. Patwadi is not liable for losses from your own conduct or negligence; changes to corridor availability or booking volume; system downtime; or external events beyond Patwadi's control.
You agree to indemnify and hold harmless Patwadi Logistics LLP, its directors, employees, and agents from any claim, loss, or liability arising from: your breach of this agreement; your negligence or misconduct during a delivery leg; your violation of any applicable law; or any third-party claim arising from your actions while carrying Patwadi parcels.
Governing law, updates, and contact details for this agreement.
This agreement is governed by the laws of India. Any dispute arising from or in connection with this agreement shall be subject to the exclusive jurisdiction of the competent courts at Chandigarh, Punjab, India.
Patwadi may update this agreement from time to time. Material changes will be communicated with at least 14 days' notice via WhatsApp and in-app notification. Continuing to accept bookings after the effective date constitutes acceptance. If you do not agree, you may terminate before the effective date.