Pilot phase · Effective 14 June 2026 · Read before your first parcel
Welcome to the Patwadi pilot network. This packet covers everything you need before your first parcel: your role, your corridors, how custody works, what you cannot accept, how you get paid, and what to do when something goes wrong.
Read through each tab before you handle your first booking. The agreement you accepted in the app is the legal document — this packet is the operational guide.
This packet is for new Last-Mile Partners (LMPs) and Linehaul Conductors joining the Patwadi pilot network. It covers the operational rules you need to know. The full legal agreement is at operator-agreement.html — you accepted it in the app before activation.
Patwadi moves intercity parcels, luggage, and cargo across active regional corridors using a verified 4-step custody chain. Every parcel moves through up to four handoffs — each recorded in the app with a code and a photo. You are one part of that chain.
Customers book on WhatsApp. They pay Patwadi. Patwadi coordinates pickup, transit, and delivery through you and other operators. You receive weekly settlement for completed legs.
You are an independent contractor — not a Patwadi employee. You use your own vehicle or corridor capacity. You are responsible for safe transport and for any accidents or third-party claims during your work. Patwadi does not control your schedule, route, or vehicle choice.
Patwadi moves parcels through a 4-step custody chain. You join as one of two roles. Your assigned role is confirmed at KYC approval.
You use your own capacity — your vehicle, your bus seat, your schedule. Patwadi assigns you parcel jobs on corridors you've accepted, but you are not on Patwadi's payroll and Patwadi does not control how you travel. You handle your own tax filings. You are responsible for third-party claims arising from your transport activities.
Your Patwadi account is personal and non-transferable. Do not share your login credentials or handoff codes with anyone. Custody actions performed under your account are attributed to you regardless of who physically performed them. Account sharing is grounds for immediate termination.
You may handle parcels only on corridors Patwadi explicitly assigns to you. Operating on an unassigned corridor is outside the scope of your agreement.
Your assigned corridors are recorded in the Patwadi system under your operator profile. You will only receive parcel assignments on corridors in your approved list. To add, change, or remove a corridor, contact Patwadi admin via WhatsApp. Changes take effect after admin approval — not upon request.
If you are unsure whether a parcel is on your corridor, check the app assignment or WhatsApp ops before accepting custody.
The pilot is active on the following corridors. Your specific assignment may be a subset of these:
Additional corridors may be added during the pilot with reasonable notice.
If you accept a parcel on a corridor not in your approved list, the trip will be flagged in the system, the booking will be reassigned, and your account may be suspended. If you are approached for a corridor you are not assigned to, decline and notify ops immediately with the order ID.
The custody chain is the core of every Patwadi shipment. Every handoff must be recorded in the app — no exceptions, no shortcuts.
| Step | Event | Who confirms |
|---|---|---|
| 1 | Customer → LMP (collection) | Pickup LMP |
| 2 | LMP → Linehaul Conductor (boarding) | Pickup LMP at handoff |
| 3 | Linehaul Conductor → LMP (arrival) | Delivery LMP at arrival |
| 4 | LMP → Customer (delivery) | Delivery LMP |
Each step requires: a verification code entered in the app + a clear photo of the parcel at the point of transfer. A handoff is not complete until both are confirmed in the system.
You must refuse a parcel if: it appears to contain a prohibited item; the code does not match; the packaging is severely compromised and the parcel cannot safely transit; or you have reason to believe it contains hazardous material.
In all refusal cases: do not leave the location without reporting to ops via WhatsApp with the order ID. Do not simply walk away from a refused pickup — that is a booking failure, not a refusal, and creates a custody gap.
If the recipient is unavailable: make a second delivery attempt within 24 hours. After two failed attempts, hold the parcel for up to 7 days. Keep it in a safe, dry, secure location. If the recipient does not collect within 7 days, coordinate return with ops. Storage and return compensation are payable per your rate schedule.
You must not accept parcels containing prohibited items. If you identify or reasonably suspect a prohibited item, refuse custody and notify ops immediately. Accepting a known prohibited item is a material breach of your agreement.
Full list: Shipping Policy. When in doubt, refuse and call ops.
Accepting a known prohibited item is a material breach of your operator agreement. It may result in: immediate suspension, forfeiture of outstanding settlement, and potential liability for any harm caused. Patwadi will cooperate with law enforcement if the parcel contains illegal material.
You are paid per completed delivery leg on a weekly settlement cycle.
A leg is settled when: the full custody chain for that leg has been verified in the app (code + photo at both ends), the delivery is confirmed, and no dispute has been raised against the booking. Legs under active dispute are held until the dispute is resolved.
Your rate schedule is communicated separately at onboarding and updated when rates change. Rates cover: pickup fee (per collection, LMP origin); delivery fee (per successful delivery, LMP destination); linehaul rate (per corridor leg, linehaul conductors); storage compensation (per day during approved hold); return trip compensation (per return-to-sender leg).
Rate changes are communicated at least 7 days before they take effect. Continuing to accept bookings after the effective date constitutes acceptance of the new rates.
Deductions may apply when: a parcel was lost or damaged in your custody and custody evidence does not establish third-party liability; a handoff record was incomplete or fraudulent; you accepted a prohibited item; or you collected cash from a customer outside the Patwadi payment system.
Deductions are capped at two settlement periods. You have 48 hours to dispute any proposed deduction after notification.
When something goes wrong, contact ops immediately. Do not negotiate with customers. Do not make promises about refunds or compensation. All of that is handled by Patwadi.
| Situation | What to do |
|---|---|
| Customer no-show at pickup | WhatsApp ops with order ID. Do not take custody without completing the app workflow. |
| Damage visible at handoff | Photo in app; notify ops before accepting custody. |
| Linehaul delay or conductor unreachable | WhatsApp ops immediately. Do not hold a parcel without notifying ops of the delay. |
| Parcel no custody progress after 48 hours | WhatsApp ops with order ID. Cooperate fully with the custody chain review. |
| Prohibited item suspected | Refuse custody. WhatsApp ops with order ID before leaving. |
| Customer dispute at delivery | Do not negotiate. WhatsApp ops with order ID and situation. Ops handles. |
| App not working at handoff | Call ops. Do not complete the handoff without an app record unless ops explicitly authorises an exception in writing. |
| Parcel damaged in your custody | Photo immediately. WhatsApp ops before delivering. Do not attempt to conceal damage. |
Before your first parcel, you must accept the operator agreement in the app. That acceptance is timestamped and stored in the Patwadi system — it cannot be modified after the fact and constitutes a valid digital acceptance under the IT Act, 2000.
The full agreement is at patwadi.com/operator-agreement.html. This packet does not replace the agreement — it is the operational companion to it.